Refund Policy

Last updated: September 27, 2026

Virtual items are delivered instantly after payment confirmation and are consumed on use, so purchases are generally non-refundable.

We will fix or refund when

you were charged but the item was not delivered within 24 hours;
you were charged twice for the same order;
a technical error on our side made the item unusable.

Contact support@nanovtop.biz within 7 days with your order ID (shown in the payment window) or the crypto transaction hash.

Crypto payments

Send only the exact amount of the specified token on the specified network (e.g. USDT on TRON/TRC20). Funds sent on a wrong network, in a wrong token or below the required amount may be unrecoverable. Overpayments are not refunded automatically.

Telegram Stars

Stars purchases follow Telegram's terms. Refund requests are handled by us within Telegram's rules.

Chargebacks

Initiating a chargeback or payment dispute without contacting us first may result in account suspension.